Frances Frei
Frances Frei is a Harvard Business School professor, author, and co-host of TED’s Fixable, sharing practical ways to build trust, lead teams, and solve problems at work.
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Frances’s happenings, collected from public sources, plus her backstory and Starbook, where fans write.
Known for
TED
TED Audio CollectiveOverview
- Work
- Professor, author, leadership advisor, and podcast host
- Academic home
- Harvard Business School
- Education
- PhD from the Wharton School, University of Pennsylvania
- Signature ideas
- Trust, empowerment, and organizational change
- Creative partner
- Anne Morriss, her wife and coauthor
Mini bio
How it started.
Frances trained in computer mathematics at the University of Pennsylvania and earned her PhD at Wharton. Her work as a professor grew around a practical question: how can leaders create conditions where other people do their best work?
From the classroom to a public crisis.
In 2017, she took leave from Harvard Business School to become Uber’s first senior vice president of leadership and strategy. Her experience helping the company work through its leadership and culture crisis informed her 2018 TED talk, How to build (and rebuild) trust.
Ideas you can use.
With Anne Morriss, Frances wrote Uncommon Service, Unleashed, and Move Fast & Fix Things. Their books move from customer service to empowering people and leading change, with trust running through the work.
A conversation with listeners.
On April 3, 2023, Frances and Anne launched Fixable with the TED Audio Collective. The married co-hosts help callers work through career and workplace problems, bringing their coaching into a format fans can listen to each week.
Creditschronological, newest first
Books
- 2023Move Fast & Fix ThingsCoauthor with Anne Morriss
- 2020UnleashedCoauthor with Anne Morriss
- 2012Uncommon ServiceCoauthor with Anne Morriss
Audio and talks
- 2023–presentFixableCo-host
- 2018How to build (and rebuild) trustTED speaker
Awards
Quotes
I really like to help good people do hard things.Frances Frei, The Provocateurs, episode 41
On how her teaching, advising, and podcast work fit together. Source: https://thinkers50.com/blog/the-provocateurs-episode-41-frances-frei-why-speed-doesnt-have-to-break-things/
Trivia
- She was co-captain of the University of Pennsylvania women’s basketball team.
- Frances and Anne Morriss are married as well as writing and podcast partners.
- In their writing partnership, Anne drafts first; Frances tests ideas with audiences and edits the writing.
Find Frances
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